Onsite infrastructure support

Uplink.
London server engineers.

We install, cable, troubleshoot and decommission servers, storage and data-centre hardware across Greater London and neighbouring areas.

Over 15 years of experience in hardware deployments and troubleshooting.

Blue server cabinets lining a data-centre aisle

What can we do onsite?

Onsite across Greater London and neighbouring areas.

We work in data centres and business IT sites. Send the postcode and access requirements so we can confirm coverage before arranging the visit.

Five onsite infrastructure services.

We confirm the equipment, site rules and work needed before arranging an engineer.

Install

Data Centre Services

An engineer comes to site to install, decommission, move, cable, label or inspect equipment, following your access rules and agreed scope.

  • Installation
  • Cabling
  • Moves
  • Decommissioning

Plan

Hardware sizing and infrastructure planning

Tell us what the system needs to run and where it will live. We turn that into a practical plan for compute, storage, networking, rack space and power.

  • CPU, memory and GPU
  • Storage
  • Network
  • Power and rack space

Cover

Hardware onsite warranty

Independent onsite support from Uplink for agreed equipment, with attendance, replacement parts and reporting defined in writing.

  • Defined cover
  • Attendance terms
  • Parts process
  • Reporting

Diagnose

Emergency onsite diagnostics

Active fault

Remote checks can only go so far. Subject to confirmed scope and availability, we inspect server hardware at site, including offline RAID arrays and controller faults.

  • Hardware checks
  • Broadcom MegaRAID
  • Findings
  • Next action

Retire

Onsite data destruction

Drives stay at your site while we match them to the asset list, follow the agreed destruction process and provide a record of the work.

  • On premises
  • Asset matching
  • Agreed method
  • Work record

Over 15 years in hardware deployments and troubleshooting

Hardware deployments and troubleshooting in London data centres.

That experience covers server and storage installations, rack changes, difficult hardware faults and offline RAID arrays.

Server platforms

Dell PowerEdge, HPE ProLiant, Lenovo ThinkSystem and Supermicro.

GIGABYTE, ASUS, ASRock Rack and other server manufacturers.

Broadcom RAID controllers

Our Broadcom MegaRAID experience carries across many of these server platforms.

When a RAID array goes offline, we inspect the controller, drives, cabling, backplane and event history before changing the configuration. If the safer route is specialist data recovery rather than an onsite rebuild, we will say so.

Discuss an offline RAID array

Work carried out onsite.

Server installations, storage hardware and rack cabling from real jobs.

How an onsite visit works.

  1. Send the site details

    Share the postcode, access rules, equipment list and the work needed or fault symptoms.

  2. Agree the visit

    We confirm the scope, required parts, authority to make changes and the records you need.

  3. Engineer onsite

    The engineer follows your site rules, completes the agreed work and records each change.

  4. Receive the handover

    You receive the findings, asset changes and any next steps.

Planning and onsite work stay connected.

Uplink can define the job, plan the hardware, send an engineer to site and return a clear record of what changed.

Registered office
4th Floor, 18 St. Cross Street
London, EC1N 8UN
Company
13879564
Email
matt@uplink.limited
Phone
+44 7729 818445

Tell us what needs doing.

Email the site postcode, equipment list and access requirements, or call to discuss the work or fault. We will use those details to confirm the scope and next step.